HEAD OF CRM (M/F)

  • Festanstellung
  • Luxembourg

Digital Expertise whenever you need it

artevie SARL is a specialized solution provider in the field of IT, business intelligence and digital expertise. Our mission is to provide the best knowledge and resources to our global clients across all industries: fast, flexible and reliable. We help them to improve decision-making, manage their projects successfully and drive their businesses forward. Through our unique database and global network of specialized IT experts and digital professionals our clients have valuable access to best in class know-how, hands-on consultancy and expert resources on a freelance or permanent basis. artevie SARL is headquartered in Luxembourg with further group offices in Berlin, Düsseldorf and Karlsruhe.

 

For our client we are seeking a

 

HEAD OF CRM (M/F)

Job site: Luxembourg
Type of contract: Permanent position
Starting date: asap

 

Our client is a fast growing multi-national company and a world leading player in the field of specialized testing services and solutions for a wide range of industries, being present worldwide. The head of CRM would be responsible for leading the CRM IT area within the company, defining and delivering the global CRM map including the deployment and maintenance of projects.

 

Your responsibilities:

  • Manage MS Dynamics CRM implementation and rollout global programs. Lead the maintenance of the MS Dynamics CRM Platform, ensuring the adherence to the company’s standard IT-solution processes and service levels
  • Coordinate and facilitate the adoption of new processes, solutions, and tools, by the key business stakeholders
  • Liaise with the National and Global Executive Management
  • Focus on Risk Management and Stakeholder Management at the highest levels of the organisation (senior leadership including C-level)
  • Be responsible for the disciplinary management of a team of CRM Managers and for the functional management of international resources
  • Ensure appropriate, timely information about content and progress of the implementation-project to all stakeholders, including Steering Committee, the National Service Centre and Operating Business Units
  • Overall coordination of Global CRM IT Practice
  • Strategic roadmap design, implementation, and roll-out of MS Dynamics CRM, as well as other global solutions that are part of the CRM landscape
  • Budget Management
  • Lead the deployment of the group MS Dynamics CRM solutions in various international locations (Europe, USA)
  • Manage the Project Managers to ensure the programs in scope are delivered in scope, on time, and on budget
  • Report overall program status
  • Leverage expertise to influence the identification and validation of User Requirements
  • Drive the formalisation of global standardised practice in process documentation
  • Lead the user committees and / or local business units to integrate them into the CRM roadmap
  • Act as the solution owner in the liaison with other IT Programs
  • Contribute to the duly execution of the Release Management process, based on Scrum methodology, and coordinate with the offshore team located in Bangalore, India
  • Process consultancy around the MS Dynamics CRM system
  • Act as Solution Architect for the Customer Data, Sales & Marketing, Opportunity Management, and Service processes and reports
  • Evangelize about Group Standard Processes and existing integration framework
  • Lead the different training initiatives to local units on the MS Dynamics CRM tool

 

The requirements:

  • M.Sc., B.E. or equivalent in Information Technology or comparable field (Applied Math, Engineering, business degree with integrated IT, etc.). Alternatively: a business degree or unrelated higher degree with according technical work experience
  • At least 5 years of experience in a related role Program Management in an IT context
  • At least 10 years of experience with MS Dynamics CRM
  • At least 3 years of experience in leading teams (direct and functional management)
  • Experience in one or multiple of the following fields: Change Management, Business Process Management, CRM processes, Data management, and UML design
  • MS Dynamics CRM certificates will be considered a plus
  • Certified Scrum master will be considered a plus
  • PM Certification like PMP or Prince2 will be considered a plus
  • Strong communication and interpersonal skills, both at business level and technical level
  • Prior technical experience with .net/ Jscript, SQL, BI, SOA will be considered a plus
  • Experience with Scrum or other Agile methodologies will be considered plus
  • Strong multi-tasking and organizational skills
  • English: fluent (spoken and written)
  • Fluency in any other language is a plus

 

You are an ambitious specialist in your field and want to become a part of a team of experts within an international market leading company? We are looking forward to receiving your CV and certificates. Please contact Mrs Cristina Paris Garcia: c.paris@artevie.lu

Um sich für diesen Job zu bewerben, senden Sie Ihre Unterlagen per E-Mail an c.paris@artevie.lu

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